Refund and return policy
At Kermis Luxury, we strive to ensure you are fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
- You may request a return within 15 days of receiving your order.
- To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
Return Process
- To initiate a return, please contact our support team.
- Once your return request is approved, we will provide a return shipping label.
Customers are responsible for the cost of return shipping, which will be deducted or charged accordingly.
Refunds
- After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 days of receiving the returned product.
- Refunds will be issued to the original method of payment.
- We are NOT responsible for returns that are lost during transit. We will not compensate your return if it does not reach us.
Non-Returnable Items
- Items that show signs of use, damage, or alteration are not eligible for return.
- Any items not in their original condition or missing parts may be rejected.
- You fail to pay tariffs, customs duties, or import fees on your purchase Orders that are held by customs, abandoned, or destroyed due to unexpected tariffs or import duties are not eligible for refunds or replacements. Please check with your local customs office before purchasing.
- If a diamond falls out or comes loose during delivery, we can send you some extra diamonds, and you can take the item to a local jeweler who can fix it for you. If your order has manufacturing defects, we can repair it free of charge or pay all related repair fees to your local jeweler.
- Your pendant’s bell doesn’t fit your chain or necklace. You can purchase a new bell from us and take it to a local jeweler for fitting.
Restocking Fee
- We do not charge any restocking fees.
Exchanges
- We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Shipping Charges
- Original shipping charges (if any) are non-refundable.
- Return shipping costs are the responsibility of the customer.
For Custom Orders
All CAD Designs are strictly non-refundable, regardless of whether you choose to proceed with the manufacturing of your custom order or not. Once a CAD Design has been created, our design team has already invested significant man-hours, expertise, and labor into developing your custom piece, which represents a substantial portion of the work required. For this reason, the CAD Design fee is non- refundable under any circumstances.
Progress photos and updates are provided when available but are not guaranteed as part of the contract.
By placing a custom order, you grant Kermis Luxury the right to use images/videos of the manufactured piece for marketing and portfolio purposes unless otherwise agreed in writing.
Claiming Your Jewelry Is Not “14K Real Gold” or “14K White Gold”
All jewelry sold by us is crafted using authentic materials and strictly adheres to the specifications listed on each product page, including 14K real gold and 14K white gold where stated.
Claims alleging that an item is not “14K real gold” or not “14K white gold” are not valid grounds for a refund or return.
Please be aware that natural variations in color, tone, and finish are inherent to gold alloys. In particular, 14K white gold is not naturally bright white and is commonly alloyed and finished with rhodium plating, which may wear over time and reveal a warmer or slightly yellow undertone. These characteristics are normal and do not indicate inauthenticity or misrepresentation.
If you believe your item has a genuine material defect or does not match the specifications provided at the time of purchase, you must notify us within 14 days of delivery and provide clear photographic
evidence. We reserve the right to request independent verification from a certified jeweler or testing facility. All claims are reviewed on a case-by-case basis.
If a verified material discrepancy is confirmed, we may, at our sole discretion, offer a repair, exchange, or replacement. Refunds will not be issued.
By completing your purchase, you acknowledge and agree that claims regarding material authenticity— when the item conforms to the stated specifications—do not qualify for refunds.
Contact Us
If you have any questions about our Refund & Return Policy, please contact our support team through our website.