Frequently Asked Questions
At Kermis Luxury, we understand that customers often have questions about our products, payment, delivery, services, policies, and website experience. That’s why we have created this comprehensive FAQ section to provide quick and clear answers to the most frequently asked customer questions.
🛍️ Product & Ordering
What types of products does Kermis Luxury offer?
Kermis Luxury provides a wide range of men’s moissanite Jewelry, including watches, chains, bracelets, pendants, earrings, grillz and all types of custom moissanite jewelry.
What quality of gemstones do you use?
We use only premium D-E color VVS1 Moissanite gemstones. Each stone is hand-selected for its fire and brilliance, ensuring it passes the diamond tester and maintains its sparkle for a lifetime.
Will a Kermis Moissanite jewelry pass a diamond tester?
Yes. Every VVS1 stone in our jewelry is high-grade Silicon Carbide, which possesses the same thermal conductivity as a natural diamond. This ensures that our jewelry passes professional thermal diamond testers.
Do your jewelry pieces come with a certificate?
Yes. Every moissanite stone above a certain size from Kermis Luxury comes with an official GRA (Global Gemological Research Academy) certificate to verify the authenticity and quality.
What materials do you use for jewelry?
Our jewelry is crafted from high-grade 925 Sterling Silver or 10K, 14K, or 18K solid gold (upon request), providing a heavy, authentic feel and a high-polish finish that resists tarnishing.
Do you offer gold-plated jewelry?
Yes, we offer multiple finishes, including 14K gold, white gold, and rose gold plating and rhodium plating, as well as solid gold options depending on the product.
Can I get bulk or wholesale pricing?
Yes. As a primary manufacturer, Kermis Luxury offers wholesale pricing for jewelry retailers, boutique owners, and luxury drop-shippers. Contact our support team via email [support@kermisluxury.com] to access a tiered pricing catalog based on carat weight and stone quantity.
Can I request a custom design?
Yes. At Kermis Luxury, we specialize in bespoke creations. Whether it’s a custom pendant or a specific watch modification, our designers can bring your vision to life.
💳 Orders & Payments
How can I place an order?
To place an order, create an account on our website. Once registered, browse products, add favourite items to the cart, and check out securely to place your order.
How do I know if my order was successful?
After placing your order, you will receive a confirmation email with your order number to confirm that your purchase was successful.
What payment methods do you accept?
We accept major PayPal, debit/credit cards, and secure online payment gateways.
Is my payment secure?
All transactions are encrypted and processed by secure payment providers.
Digital security is our first line of defense. Our payment gateway complies with the highest global standards for credit card data security, PCI-DSS.
All data transmitted during checkout is protected by the latest 2026 SSL/TLS 1.3 encryption standards, which prevent “man-in-the-middle” attacks.
Do you offer discounts?
Yes, we run exclusive offers during festivals and special occasions.
Can I cancel or change my order?
Orders can be modified or cancelled within a limited time after placing them. Contact us immediately for assistance.
🚚 Shipping & Delivery
Which countries do you ship to?
Kermis Luxury ships worldwide. We have a strong presence in the USA, UK, Canada, and Australia, ensuring your luxury piece reaches you no matter where you are.
Do you offer free shipping?
Yes! We offer free standard shipping on orders above $299. There are no hidden charges.
How long will it take to receive my order?
For our customers in the USA and UK, delivery typically takes 12-15 business days. International shipping times for other regions may vary slightly based on local customs processing. You will also receive tracking details so you can track your order.
Is the shipping insured?
Absolutely. Given the high value of our products, every shipment is fully insured and requires a signature upon delivery for your peace of mind.
Which courier services are used for delivery?
At Kermis Luxury, we work with logistics partners like DHL, FedEx, DTDC and UPS to ensure smooth delivery and customs clearance process.
Are there any customs or import duties for USA and UK orders?
For our USA customers, orders under $800 are typically duty-free. For UK and European customers, local VAT and import duties may apply depending on your region’s current trade regulations. These charges are not included at checkout; it depends on the destination country’s regulations.
What is the delivery time for a custom Piece?
For a fully custom-designed piece (such as a bespoke pendant, watch, or chain), the total timeline is typically 17-22 days from design approval to your doorstep.
🔄 Returns & Policies
What is your return policy?
We pride ourselves on an “Easy Return” process. If you aren’t satisfied with your piece, you can initiate a return within 15 days of delivery. The item must be in its original, unworn condition with all certificates included.
How do I start a return or exchange?
Yes, we have a return/exchange policy. Items must be unused and returned within the specified period.
Simply contact our concierge team at support@kermisluxury.com with your order number, and we will guide you through the return labels and logistics.
What if I receive a damaged item?
Exchanges are possible if the product received is damaged or defective. Contact us immediately with photos to assist with the exchange, and we will resolve the issue quickly.
Will I receive a full refund for returned products?
We assess refund amounts individually, and our operations team determines the final amount based on each case.